Video: Knowledge Management Basics - Learn and Gain | A quick Overview


Curso: ITIL PROCESS BASICS
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Descrição:
Each process explained within 5 minutes using real life example.

Progresso:

Knowledge Management Basics - Learn and Gain | A quick Overview
IT Service Continuity Management - Learn and Gain | Using simple examples
Service Level Management - Learn and Gain | Explained using Pizza Delivery
Service Request Fulfillment - Learn and Gain | Explained using Pizza and online shopping
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Change Management Process - Learn and Gain | Explained using Car Battery replacement
Problem Management Process - Learn and Gain | Explained using a Blue Screen Error
Availability Management - Learn and Gain
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INCIDENT MANAGEMENT - Learn and Gain
SERVICE ASSET AND CONFIGURATION MANAGEMENT - Learn and Gain
WHAT IS ITIL | Learn and Gain - Explained through HOUSE CONSTRUCTION
CHANGE MANAGEMENT - Learn and Gain | Explained using Car Batter Replacement | Change Types
PROBLEM MANAGEMENT - Learn and Gain | Explained using Doctor and Patient
SERVICE CATALOG MANAGEMENT | Learn and Gain - Service Center and Computer Store examples
RELEASE AND DEPLOYMENT MANAGEMENT - Learn and Gain | Using simple examples
SERVICE LEVEL MANAGEMENT - Learn and Gain
KNOWLEDGE MANAGEMENT BASICS - Learn and Gain
EVENT MANAGEMENT - Learn and Gain | Explained using Hospital scenario, Car Fuel Indicator
IT SERVICE CONTINUITY MANAGEMENT - Learn and Gain
SERVICE ASSET AND CONFIGURATION MANAGEMENT  - Learn and Gain | Explained using SUPERMARKET example
PROACTIVE AND REACTIVE PROBLEM MANAGEMENT - Learn and Gain | Doctor and Patient example
CHANGE MANAGEMENT | Learn and Gain - CAR BATTERY REPLACEMENT EXAMPLE
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IT Supplier Management Basics | Explained using PIZZA STORE
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INFORMATION SECURITY MANAGEMENT - Learn and Gain | Confidentiality Integrity Availability
AVAILABILITY MANAGEMENT - Learn and Gain
CORRECTIVE AND PREVENTIVE ACTION - Learn and Gain | Explained ATM and CARS
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